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FAQ



What are the benefits of subscribing?
With a subscription you can look forward to receiving your favourite magazine through your door every month saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription may also save you money as compared with the normal magazine cover price.

What is included in the price?
Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained.

What are Introductory Prices?
We run a variety of special offers and welcome gifts throughout the year, these are used as incentives to attract new readers to the convenience of subscribing. Please be assured that we do value our loyal subscribers and we always try to offer them a discount off the full rate when they renew.

What are the benefits of paying by Direct Debit?
UK customers have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As Direct Debit is a continuous payment method your subscription will never expire unless you decide you want to stop, eliminating the need for renewal notices. We then pass these savings back to you enabling a further discount, and it’s greener as there is less paper and so better for the environment. You are also fully protected by the Direct Debit guarantee.

Is the online payment system secure?
Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

Can I order a subscription for delivery to an address outside the UK?
Yes. As the magazines are despatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).

How does a gift subscription work?
If we receive details of your order successfully we will acknowledge this by means of the next page you see after clicking "Place your Order" and by sending you an email if you have supplied your email address.

How do you acknowledge receipt of my online order?
If we receive details of your order successfully we will acknowledge this by means of the next page you see after clicking "Place your Order" and by sending you an email if you have supplied your email address.

Will you confirm acceptance of my order?
Yes. If you have given us your email address, we will send you an acknowledgment via email. If you have not provided an email address, we will send a letter out within 48 hours of receiving your order. This written confirmation will include the following details
  • Magazine subscribed to
  • Length of subscription and corresponding payment method
  • Your personal details and delivery address for the magazines
  • When the first issue will be delivered
  • Your personal subscriber account number, which should be quoted in any correspondence
  • Contact details for our customer services team
  • Should you have not received your acknowledgement after 7 days, please contact our customer service department


  • When will the first issue arrive?
    Please allow up to 2 weeks for delivery of the first subscription issue for UK delivery addresses and up to 4 weeks for Overseas delivery addresses.

    When will I receive my free gift?
    If you were offered a free gift with your subscription, you will receive it within 28 days after we have collected the first payment from your account. Please note gifts are subject to availability and strictly limited on a first come first serve basis. These gifts will not be available for magazines delivered to overseas addresses.

    Why haven’t I received the Covermounts/supplements that was on this month’s issue in the newsagent?
    If any of our magazines are put on sale in the UK containing a covermount gift or a supplement, you are not guaranteed to receive these. Magazines delivered to overseas addresses may also not contain covermount gifts or supplements.
    Digital only subscriptions will not receive supplements or covermounts.

    In what languages can I place an order?
    At present our web sites operate in the English language only and, therefore, we can only accept orders placed in the English language.

    What do you do with my personal information?
    We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. On the on-line subscriptions order form we will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you.

    Do you use "Cookies"?
    From time to time we may store "cookies" (small files transmitted between server software and the browser on your computer) on your computer's hard drive to make your use of the on-line subscription process easier. The personal information you provide (e.g. name, address, e-mail address, credit card details) is stored on our secure server, not in a cookie.

    What can I do if I do not receive an issue on time?
    Please contact our customer services team. Please remember to notify our customer services team if you change address.

    How do I cancel my subscription?
    Where a minimum term of 12 months is advertised cancellations are not permitted until the end of this initial period and we will not issue you a refund. Should you wish to cancel after the minimum term, please contact our Customer Care Team in writing (see contact details below).
    For all other subscriptions or after the minimum term of your subscription, you may cancel your subscription contract at any time; your subscription will be cancelled from the end of the term. Please notify our Customer Care Team in writing, see contact details below. If you would like a refund on issues not sent please notify us with your wish to cancel.

    Can I obtain previously published magazines?
    If you require back issues of the magazine please visit the Back Issues section of our web shop or call our customer services team using the details below.

    Help Contacts
    Private Eye Subscriptions
    3 Queensbridge, Northampton
    NN4 7BF, United Kingdom
    Tel: 01604 386 405
    Tel (Overseas): +44 (0) 1604 386 405
    Email: subs@private-eye.co.uk